Official website product is covered with Evajoy product and labor warranty for 12 months from the date of its original purchase. If any problems occur, please contact the Evajoy Customer Care Center via email


Process for Returning Merchandise

  1. Obtain a Return Merchandise Authorization (RMA) Number:

All returns must have an RMA number for processing. Contact your reseller or email for assistance.

  1. Write the RMA number on the shipping label on the outside of the package.

RMA numbers should be clearly displayed on the return shipping label of any package being returned to Evajoy™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Warranty Timeline

Note: for reference only. Warranty periods differ according to the model.

30 Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Evajoy’s warehouse for inspection, the refund process will begin.


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